TERMS & CONDITIONS

Thank you for visiting www.thesoapexchange.com (hereinafter referred to as “the site”). Please read the following information carefully before using the site. The use of and access to the site are governed by these legal Terms and Conditions.

Your use of the site is subject to the following Terms and Conditions. The fact of using the site implies that you agree to comply with and be bound by these Terms & Conditions, the confidentiality rules and online selling conditions when you make a purchase.

The Soap Exchange from time to may modify or make changes to these Terms and Conditions at its complete discretion. The fact of using the site after said modifications implies that you agree to comply with and be bound by these modified Terms and Conditions.

Please read the Terms and Conditions regularly. If you do not agree to any of the Terms and Conditions or modified Terms and Conditions, then you must stop using the site immediately.

In particular, we draw you attention to our policies relating to the terms of purchase and our Privacy Policy. If you are under 18, you must let your parent or guardian know about The Soap Exchange's Privacy Policy before you register to use this Site or any of this Site's services.
 

PRIVACY POLICY

The website www.thesoapexchange.com (hereinafter “we”, “The Soap Exchange”, “website”, “our”) belongs to the company The Soap Exchange Ltd.

We respect the privacy rights of our online visitors and understand the importance of securing and protecting the information collected about them.

If you are under 18, we require that you inform a parent or guardian about The Soap Exchange Privacy Policy and Terms and Conditions as well as requiring their consent to the Privacy Policy and Terms and Conditions before registering with The Soap Exchange or placing an order.

The following information is provided by The Soap Exchange to allow our online visitors to be fully informed of our Privacy Policies. By visiting www.thesoapexchange.com you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.

The Soap Exchange reserves the right to occasionally make changes to our privacy policy. These updated policies will be available to view on line.

WHAT PERSONAL INFORMATION THE SOAP EXCHANGE COLLECTS FROM YOU

You can visit our website without providing any personal information.

If you would like to receive information concerning The Soap Exchange you will have to register and provide us with your full name, email address, postal address and telephone number.

If you would like to place an order on line The Soap Exchange will require this same information in addition to a billing address, thus allowing The Soap Exchange to process and fulfil your order. All credit card details are processed through a secure third party card service. The Soap Exchange does not collect, store, or transmit your card information.

Anytime you can ask The Soap Exchange to delete your personal information. 
 

OTHER INFORMATION THE SOAP EXCHANGE COLLECTS

If you give The Soap Exchange your personal information we will use this information to register you with our website. We will send you announcements or communications by email only if you give us your permission by submitting your personal details.

We may collect non-personal data about use of the website for administration purposes. For example pages visited, times and volume of use of the services as well as Traffic Data. This includes logs, details of networks, time of log-on or access, length of sessions and similar systems data, allowing The Soap Exchange to review and improve our services to you.

SECURITY

The Soap Exchange uses appropriate security information to help protect the information you give us and to ensure that your shopping experience is safe, simple and secure.

The Soap Exchange uses Secure Socket Layer (SSL) technology and/or only utilizes third partied who do. This encrypts and protects the data you send to us over the internet.

Credit card information is precessed by a secure third party. At no time does The Soap Exchange Have acces to your card information. 

COOKIES

Cookies are pieces of information a website can send to your computer for record keeping purposes.

The Soap Exchange uses cookies to keep track of how often you visit our site, the contents of your shopping cart, previous purchases and to deliver content specific to your interests.

They allow us to ascertain which web pages are visited and for how often to make our website more user friendly and to give you a better experience when you return to the website.

Most web browsers automatically accept cookies but you do not have to accept them. However your visit to our website will be significantly enhanced if cookies are not disabled. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items.

HOW THIS INFORMATION MAY BE USED, INCLUDING ANYONE IT MIGHT BE SHARED WITH

The Soap Exchange will use your personal information for processing your orders, payments and to provide you with a personalised shopping experience.

We will also use your details to fulfil and deliver your orders and manage your account successfully.

The Soap Exchange may also check your personal information with credit agencies to prevent fraud. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.

The Soap Exchange may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design and to better meet our visitors' needs. At no time will we pass on your personal or statistical details to a third party. We may also use your comments in our website or print materials. Only your first name and comments will be included.

UNSUBSCRIBE

At all times, we will offer you the opportunity to unsubscribe from any service to which you have registered. Any e-mail we send you will contain an easy automated ‘unsubscribe’ link so that you can choose not to receive certain emails from The Soap Exchange.

Should you choose to have your name and personal data completely removed from our database please send an email to customerservice@thesoapexchange.com.

Please allow 7 days for your personal data to be removed.

ACCESSING YOUR PERSONAL DETAILS

If for any reason you are concerned that your personal data held by The Soap Exchange is not correct, please visit our website and after logging into your account, your personal information will be made available for you to review and change.

Only you, or upon your request, an Authorized Customer Service Member may access your personal data from the website. If you forget your password, please use the lost password recovery option when signing in. No one at The Soap Exchange has acces to personal login passwords. We can reset your password at your request or if a security breech has been detected.

If you prefer, you may contact us by email at customerservice@thesoapexchange.com and we can amend your personal details for you. 

CONTACT US

If you have any comments or questions regarding our Privacy Policy please send an email to customerservice@thesoapexchange.com.

By visiting www.thesoapexchange.com you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.

REGISTRATION AND ELIGIBILITY

To use some of the services or features made available to you on this Site, you will need to register. The Soap Exchange may change registration requirements or specifications occasionally. When you register, you are required to provide information about yourself that is true, accurate, current and complete. If any of your personal registration information change, please notify us immediately at the following e-mail address customerservice@thesoapexchange.com. You may also want to view our Privacy Policy.

The purchase of products through The Soap Exchange is strictly limited to parties who can lawfully enter into and form contracts on the Site in accordance with United States of America law. In order to make purchases through the site, you will be asked to register and provide your true personal details. Customers must provide their real name, phone number, e-mail address and other requested information as indicated.
When ordering items, you will be required to provide payment details and you must represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the Billing information provided.

The site is available only to individuals and others who meet these terms and conditions, who have been issued a valid credit card by a bank, whose applications are acceptable to The Soap Exchange and who have authorised The Soap Exchange to process a charge to their credit card in the amount of the total purchase price for the goods which they purchase.
Purchases made on the site are for the personal or gift use of the buyer only and are not to be used for re-sale, commercial purposes or any other commercial benefit. The Soap Exchange reserves the right to restrict or question multiple quantities of an item being shipped to any one customer or postal address.

Please note that by making an offer to purchase goods from the site, you expressly authorise The Soap Exchange to perform credit checks and, where The Soap Exchange feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your credit-card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

ADVANCE PURCHASES AND ORDERS

All orders are subject to acceptance stated above and availability of stock.

The Soap Exchange offers products for sale that are in stock and available for dispatch from our workshop. However, we may also offer custom order products on the site. Please note that custom orders are made to order. Consequently you may from time to time be given the possibility of making an Advance Payment/Order for certain items in which case you are able to make an Advance Purchase/Order. This will ensure that you receive this item when it has been made.

Your rights regarding Advance Purchase/order are the same as those for any other purchase at The Soap Exchange. 

Please note items received into stock may be pre-allocated to satisfy Advance Payment orders. Customers making Advance Payments will receive items in priority to customers on the Waiting List or customers ordering through the Site for immediate delivery.

Please be aware that we may be unable to deliver selected Advance Payment merchandise due to production problems or quality check issues identified when we receive an order into stock. In these circumstances we will notify you by email and refund the Advance Payment to your credit card within thirty days of being advised that merchandise has become unavailable.

If you have registered your email address for notification of the arrival of a specific product featured on our website, we will attempt to notify you by email within 48 hours of the product becoming available on the site. Please note that on occasion certain products that are in particularly high demand and may sell out during this period.

The US dollar price of a product displayed on the website at the time the order is accepted will be honored. If you are buying from outside the US, you will be responsible for any duties levied by the country or authority to which you have specified delivery. You will also incur carriage costs. The final price for overseas customers will be calculated in accordance with the applicable exchange rate on the day your credit card company processes the transaction.

ACCEPTANCE OF YOUR ORDER

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is an acceptance of your order completion and the contract between you and The Soap Exchange will be perfected when we despatch the goods to you. The sale contract is therefore concluded in Fort Worth, TX United States of America and the language of the contract is English.

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set-out above.

Furthermore, we may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing goods from the site whether or not the goods have been sold; removing, screening or editing any materials or content on the site; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

PRICE AND PAYMENT OPTIONS

We accept Visa, MasterCard, American Express, Discover, and PayPal. Payment is debited from your card when we process your order.

All transactions on this website are processed using PayPal, a secure online payment gateway that encrypts your card details in a secure host environment.

The Soap Exchange reserves the right to change the price of goods offered on the website at any time and without prior notice.

The Soap Exchange constantly checks to ensure that all prices shown on the site are accurate. It cannot however guarantee that no errors have occurred. Should an error in the price of an item occur The Soap Exchange will give the client the option of re confirming the purchase of the item at the correct price or of cancelling the order. If The Soap Exchange is unable to contact the client, the order will be considered cancelled.

TRANSFER OF OWNERSHIP & INSURANCE

The Soap Exchange insures each purchase during the time it is in transit until it is delivered to you. You may be asked to sign for any goods delivered at which point responsibility for your purchased goods passes to you.

CHECKING YOUR ORDER

You can check the current status of your order by signing into your account and selecting ORDER STATUS. Simply type in your unique order number we would have emailed to you, and we will track your order/shipment for you.

INTELLECTUAL PROPERTY

You acknowledge and agree that all copyright, designs, trademarks and all other intellectual property and material rights, all brand names, names of lines, designs, models of items, that appear on the website or in the domain name, are the exclusive property of The Soap Exchange.

All intellectual property rights associated with the site will remain the property of The Soap Exchange. Any utilisation, reproduction, even partial of the designs, models, brand names, and names of lines is totally prohibited.

You are permitted to use the Content only as expressly authorised by The Soap Exchange. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Violators will be prosecuted to the fullest extent permissible under applicable law. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction.

CONTENT

In addition to the intellectual property rights mentioned above, Content is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site. The Soap Exchange tries to ensure that the information on this site is accurate and complete. The Soap Exchange does not warrant or represent that the site’s Content is accurate, error-free or reliable or that your use of The Soap Exchange's Content will not infringe rights of third parties. Your use of the site is at your own risk. The Soap Exchange does not warrant that the functional aspects of the site or The Soap Exchange's Content will be error free or that the site, Content or the server that make it available for use are free of viruses or other harmful components. If your use of this site, or The Soap Exchange's Content results in the need for servicing or replacing property, material, equipment or data, The Soap Exchange is not responsible for those costs.

The Soap Exchange and its suppliers make no warranties about The Soap Exchange's Content, software text, downloads, graphics, and links, or about results to be obtained from using the site. You bear the entire risk of the completeness, accuracy or usefulness of any Content found on this Site. The Soap Exchange reserves the right to withdraw, temporarily or permanently, any Content from this Site at any time and for any reason. Removal may be immediate and without notice. You confirm that The Soap Exchange is not liable to you or any third party for any such withdrawal.

THIRD PARTY

We may include hyperlinks on this Site to other websites or resources operated by parties other than The Soap Exchange, including other retailers and advertisers.The Soap Exchange has not reviewed all of the sites linked to this site and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.

NO COMMERCIAL USE

The Soap Exchange site is for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products, or services contained within the site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own site.

GENERAL INFORMATION AND YOUR ACTIVITY

You use the The Soap Exchange site at your sole risk. You agree that you will be personally responsible for your use of this site and for all of your communication and activity on this site. We reserve the right to deny you access to this site, or any part of this site, at any time without notice. If we determine, in our sole discretion, that you engaged in prohibited activities, were not respectful of other users, or otherwise violated the Terms and Conditions, we may deny you access to this site on a temporary or permanent basis and any decision to do so is final.

While The Soap Exchange will use reasonable endeavours to verify the accuracy of any information it places on the site, it makes no warranties, whether express or implied in relation to its accuracy.

This site is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the site, or any transaction that may be conducted on or through this site including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that this site will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials. We will not be responsible or liable to you for any loss of Content or material uploaded or transmitted through this site.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products available through this site including but not limited to, implied warranties of satisfactory quality and fitness for a particular purpose. Nothing in these Terms or Conditions will affect your rights as a consumer under United States of America law.

You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of this Site and any information provided to or taken from this site by you.

You agree that The Soap Exchange will not be liable in contract (including, without limitation, negligence), pre-contract or other representations (other than fraudulent misrepresentations) or otherwise out of or in connection with this contract, for any economic losses (including without limitation, loss of revenues, profits, contracts, business or anticipated savings), any loss of goodwill or reputation, or any special or indirect or consequential losses in any case whether or not such losses were incurred by that party arising out of or in connection with the provisions of any matter under the Terms and Conditions.

INDEMNIFICATION

At our request, you agree fully to defend, indemnify and hold harmless The Soap Exchange immediately on demand, its officers, directors, agents, affiliates, licensors, and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the Terms and Conditions by you or any other liabilities arising out of your use of this site, or the use by any other persons accessing this site using your internet account. We reserve the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you hereunder.

OUR RELATIONSHIP

You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and The Soap Exchange as a result of the Terms and Conditions or your use of this site. You agree that you may not and will not hold yourself out as a representative, agent, or employee of The Soap Exchange, and we shall not be liable for any representation, act, or omission on your part.

AGREEMENT

The Terms and Conditions (as amended from time to time) constitutes the entire agreement between you and The Soap Exchange regarding your use of the site, and supersedes any other agreement or understanding, arrangements, undertaking or proposal, written or oral, between you andThe Soap Exchange in relation to such matters. In the event any other rules, code of conduct, or other matter posted on this site conflicts with the terms of the Terms and Conditions, the Terms and Conditions shall govern. No oral explanation or oral information given by any party shall alter the interpretation of the Terms and Conditions.

APPLICABLE LAW

These Terms and Conditions have been written in English and are governed by the United States of America law. Texas Courts shall adjudicate any dispute.